Welcome to the
New York State
Special Education Dispute Resolution Center
The Special Education Dispute Resolution Center (SEDRC) in New York State provides expert information, training, and access to mediation services to help resolve special education conflicts. We support parents, guardians, school district personnel, advocates, and special education mediators throughout New York State with effective solutions to resolve disputes.
What is mediation and how is it used in special education to resolve disputes in New York State?
Special education mediation is a process that encourages New York State schools and families to collaborate in ways that promote the well-being and educational success of the student. During mediation, a neutral, trained mediator helps families and school district personnel work through conflicts. The mediator facilitates communication, allowing both parties to discuss concerns, explore options, and develop solutions that meet the unique special education needs of the child.
Mediation services are free, voluntary, and confidential, providing a safe space for open dialogue. Mediators do not take sides, provide legal advice, or make decisions for the parties. Instead, they assist in helping families and schools reach their own agreements that best support the child’s educational journey.
How do I request mediation?
To decide if mediation is right for you, call the Special Education Dispute Resolution Center (SEDRC) at 1-855-RESOLVE (1-855-737-6583) or email us at info@osedisputeresolution.org.
You may also use the Special Education Mediation Form. This form is available in multiple languages on the New York State Education Department's (NYSED) special education mediation website.
While its use is not required, the form can help you think through the issues in dispute and consider ideas for how to solve the problems that are leading to conflict.
What issues can be brought to Special Education mediation?
- Identification and classification of a child’s special education needs
- Evaluation of a student’s eligibility for special education services
- Recommendations for appropriate special education services
- Educational placement options for students with disabilities
- Disciplinary actions for students with disabilities
- Attorney’s fees related to special education disputes
- Other matters under Federal and State Special Education Law and Regulations that may not require a due process hearing
When can I use special education mediation?
Mediation can be used at any time when a neutral party can help improve communication. Even if one of the parties has already filed for an impartial hearing or a State complaint, mediation can still be requested. The earlier an issue is brought to the mediation table, the better the potential outcome for all involved—especially for the student.
If you are considering mediation to solve a disagreement, you can get more information and help by calling 1-855-RESOLVE (1-855-737-6583) or emailing us at info@osedisputeresolution.org.
Testimonials from Individuals Who Have Participated in Special Education Mediation in New York State:
- "The mediator fully and thoroughly discussed all options and took a very serious approach to our concerns."
- "I found the meeting very helpful and we all are on the same page in the best interest of our child."
- "The mediator was an insightful listener with a solid understanding of the issue."
- "The mediation was very focused with no wasted time. All in attendance were able to be heard."
